Services

Managed IT services that keep your business running

Proactive monitoring, maintenance and support on a predictable monthly plan, so problems get fixed before your team notices them.

What’s included

  • Remote monitoring of servers, network equipment and workstations
  • Operating system and application patching on a set schedule
  • Help desk support for your team by email and phone
  • Backup monitoring with regular restore tests
  • Email, file sharing and business application administration
  • User onboarding and offboarding, including access reviews
  • Vendor and license management for internet, phones and line-of-business software
  • Quarterly reviews with a written health report and roadmap

Who it’s for

Businesses of roughly 5 to 250 people that rely on technology every day but don’t have, or don’t want, a full in-house IT department. It also works as backup for an in-house IT generalist who needs a second pair of hands and specialist depth.

Why proactive beats break-fix

Break-fix support only shows up after something has failed. A managed plan pays for prevention instead, with patching, monitoring and documentation, so outages are rarer and shorter, and your IT costs are predictable month to month.

What you get

  • Predictable costs

    One flat monthly fee instead of surprise invoices.

  • Issues caught early

    Monitoring flags failing disks and missed backups before they bite.

  • Documented systems

    Passwords, configs and processes written down, not in one head.

  • Security built in

    Patching, MFA and backups are part of the plan, not extras.

FAQ

Managed IT Services: common questions

How much do managed IT services cost?

Pricing depends on the number of users and devices and how complex your environment is. After a short assessment we quote a flat monthly fee, so there are no surprise invoices.

What happens during onboarding?

We inventory your systems, document access and configurations, close urgent security gaps, then switch on monitoring and backups. Most onboarding takes two to four weeks.

Do you provide on-site support?

Most support is remote, which is faster for the majority of issues. On-site work is available in East Tennessee and can be arranged for larger projects elsewhere.

Ready to build on a stronger foundation?

Tell us about your systems and where you want to take them. We usually reply within one business day.